Privacy & Cookie Policy
At Coffee Machine Repair Centre, we are committed to protecting your personal data. Our privacy practices are designed to ensure full compliance with UK GDPR and Google's advertising and measurement policies, ensuring your information is handled with the same precision as our repairs.
Our Commitment to Your Privacy
Your privacy is as critical as your machine's precision. We use cookies and secure data handling protocols to manage your service requests and provide a seamless logistics experience. All data is stored in encrypted environments, strictly adhering to UK data protection laws and industry-leading security standards.
- Transparent cookie usage
- Your data rights under UK GDPR
- Secure data storage and encryption
Privacy Policy
Last updated: May 24, 2024. This Privacy Policy explains how Coffee Machine Repair Centre collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information Collection
We collect personal data that you provide directly to us when booking a service, subscribing to our technical updates, or contacting our support team. This includes your full name, email address, postal address for courier collection, and machine details. We only process data that is necessary to fulfill our service contract or where we have a legitimate business interest.
Data Protection & Security
We implement strict technical and organisational measures to ensure a level of security appropriate to the risk, including TLS encryption for all data in transit. Our processing is based on lawful grounds under UK GDPR, specifically for the performance of a contract and compliance with legal obligations. We conduct regular security audits to protect your data against unauthorised access.
Cookies and Tracking Technologies
We use cookies to enhance your experience and analyse site traffic in compliance with Google's Consent Mode v2. We categorise cookies into strictly neccesary, functional, and analytical. You have the right to withdraw consent at any time through our cookie preference centre. We do not use non-essential cookies unless you explicitly opt-in, ensuring full transparency in our tracking.
Sharing of Information
We only share your data with trusted third-party processors, such as our insured courier partners and payment gateways, to facilitate our mail-in repair service. All partners are vetted for UK GDPR compliance. We do not sell your personal data. Information may only be disclosed to legal authorities if required by UK law.
For any enquiries regarding your data rights or to contact our Data Protection Officer, please reach out via our secure contact portal or email our privacy compliance team directly.
Contact Privacy Team