Secure Logistics
Ensuring your machine arrives safely at our workshop.
The Mail-In Journey
A seamless, three-step process designed for your convenience and your machine's longevity.
Book
Select your machine model via our intuitive visual portal. Secure your service slot instantly and receive your digital shipping label.
Ship
We arrange a fully insured, tracked courier collection from your doorstep. Your machine travels securely to our clinical workshop.
Restore
Our engineers perform the 'Annual Reset'—stripping, cleaning, and rebuilding with genuine parts. We return your machine better than new.
The Annual Reset Process
From your countertop to our clinical workshop and back again. A seamless, secure journey for your premium coffee equipment.
Booking
Identify your machine and service needs via our intuitive visual online portal.
Logistics
Secure, fully insured, and tracked nationwide courier transport from your door.
The Surgery
Precision repair in a clinical environment using genuine parts and 90-day warranty.
Return
Professionally packaged and shipped back to you, ready for your morning brew.
Logistics & Process FAQ
Everything you need to know about packaging, insurance, and our nationwide mail-in service.
Still have questions about shipping or repairs?
Contact SupportYour Coffee's Second Life Starts Here.
Restoring your machine shouldn't be a hassle. Our seamless mail-in service combines an intuitive booking portal with a secure, fully insured nationwide courier network—bringing our clinical workshop expertise directly to your doorstep.